The Patient Care Process
This page explains the typical steps for prescription-based infusion care. Your referring physician directs your medical plan; our role is safe administration and coordination.
Referral & Prescription
Your treatment begins with an order from your managing physician (for example, an oncologist, rheumatologist, or neurologist). We confirm the medication, dose, frequency, and required monitoring instructions before scheduling.
Insurance & Approval
When required by your plan, we support benefits verification and prior authorization paperwork using documentation from your physician. Coverage and timelines vary by insurer and medication.
Your Appointment
On the day of your infusion, you will be checked in and brought to a clinical space designed for comfort and infection control.
- Check-in: Identification, consent, and a vitals assessment (as ordered).
- Comfort: Bring something to read or listen to; sessions vary in length by medication.
- Support: Depending on clinic policy and infection control needs, a companion may be allowed.
Clinical Supervision & Monitoring
Infusion nurses monitor you throughout the session and follow your prescribed protocol, including observation periods when applicable. If you feel unwell at any point, tell your nurse right away.
Wrap-Up & Follow-Up
After your infusion, we review any post-care instructions and coordinate documentation with your referring physician to support continuity of care. Follow-up scheduling depends on your treatment plan and authorization status.